Crucial Conversations Audio Book

Crucial Conversations:
Tools for Talking When Stakes are High
Authors: Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler
Reader: Anna Fields

You want to make your point well and quickly, to be heard. But in stressful circumstances, communication often takes a back seat. Learn how to keep your cool and get what you want when emotions flare. The authors present a proven seven-point strategy for achieving your goals in all those emotionally, psychologically, or legally charged situations that can arise in your professional and personal life. "Exceptional ideas... Fields gives a perfect reading – emotionally bright but still allowing the lesson to retain its practical, straight-talking nature."—AudioFile   » Read More