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Authors:
Kenneth Blanchard, Ph.D., and Sheldon Bowles
Readers:
Rick Adamson, Kate Borger, and John Mollard
Format: 2
CDs
(Abridged)
Try this fresh and innovative look at customer service from the co-author of The One Minute Manager. Meet an Area Manager with a rotten service problem and Charlie, his golf-playing Good Fairy, who teaches him how to turn customers into Raving Fans. "An eloquent parable... Everyone serious about customer relationships should hear this."—AudioFile
Item #: K2R953
ISBN: 9780739309537
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