Delivering Knock Your Socks Off Service by Performance Research Associates audiobook

Delivering Knock Your Socks Off Service

By Performance Research Associates
Read by Lloyd James

Gildan Media 9781596591738
5.23 Hours 1
Format : CD (In Stock)
  • Regular Price: $34.99

    Special Price $22.74

    ISBN: 9798200565757

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    In Stock ● Ships in 1-2 days

  • Regular Price: $39.99

    Special Price $25.99

    ISBN: 9798200565764

    Free shipping on orders over $35

    In Stock ● Ships in 1-2 days

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with "customers from hell" And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.

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Summary

Summary

With so many choices available to them, today's customers are smarter and more demanding than ever before, putting repeat business at risk. In order to keep them coming back, you can't just give them good, or even great, customer service...you have to knock their socks off! Completely updated with new techniques to help you work successfully with even the most difficult customers, Delivering Knock Your Socks Off Service provides proven tips and strategies for: Meeting customers' expectations and satisfying their needs Becoming easier to do business with Determining the right times to bend or break the rules Becoming fantastic fixers and powerful problem-solvers Coping effectively with "customers from hell" And more! Written and read in the same accessible and humorous style that made this book a classic, the fourth edition features fresh anecdotes as well as brand-new chapters on important topics, including the generational divide, serving customers around the globe, and communicating effectively with coworkers across functions in other departments. Now more powerful than ever, this indispensable guide tells you how to provide better service than your customers have ever imagined.

Editorial Reviews

Editorial Reviews

“A book packed with practical gems. There’s a lot of meat in this book.” ABA Banking Journal
“Written in a witty, engaging style, and offers real tactics any service provider can use.” Entreprenuer

Reviews

Reviews

Author

Author Bio: Performance Research Associates

Author Bio: Performance Research Associates

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Details

Details

Available Formats : CD, MP3 CD
Runtime: 5.23
Audience: Adult
Language: English