The Customer of the Future by Blake Morgan audiobook

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business

By Blake Morgan
Read by Lisa Larsen

HarperCollins Leadership on Brilliance Audio, HarperCollins Leadership
6.64 Hours Unabridged
Format: CD (In Stock)
  • Regular Price: $39.99

    Special Price $25.99

    ISBN: 9781799709534

    Free shipping on orders over $35Usually Ships within 2-3 days

Tomorrow’s customers need to be targeted today! With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers. In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective. Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes. The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increas¬ing demands by helping you do the following: Learn the ten defining strategies for a customer experience–focused company. Implement new techniques to shift the entire company from being product-focused to being customer-focused. Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences. Craft a leadership development and culture plan to create lasting change at your organization.

Learn More

Summary

Summary

Tomorrow’s customers need to be targeted today!

With emerging technology transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.

In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective.

Tomorrow’s customers will insist on experiences that make their lives significantly easier and better. Companies will win their business not by just proclaiming that customer experience is a priority but by embedding a customer focus into every aspect of their operations. They’ll understand how emerging technologies like artificial intelligence (AI), automation, and analytics are changing the game and craft a strategy to integrate them into their products and processes.

The Customer of the Future explains how today’s customers are already demanding frictionless, personalized, on-demand experiences from their products and services, and companies that don’t adapt to these new expectations won’t last. This book prepares your organization for these increas¬ing demands by helping you do the following:

  • Learn the ten defining strategies for a customer experience–focused company.
  • Implement new techniques to shift the entire company from being product-focused to being customer-focused.
  • Gain insights through case studies and examples on how the world’s most innovative companies are offering new and compelling customer experiences.

Craft a leadership development and culture plan to create lasting change at your organization.

Reviews

Reviews

Author

Author Bio: Blake Morgan

Author Bio: Blake Morgan

Titles by Author

Details

Details

Available Formats : CD
Category: Nonfiction/Business & Economics
Runtime: 6.64
Audience: Adult
Language: English