The Trusted Advisor by Robert M. Galford audiobook

The Trusted Advisor: 20th Anniversary Edition

By Robert M. GalfordCharles H. Green , and David H. Maister
Read by B. J. Harrison

Tantor Audio 9781982157104
10.65 Hours 1
Format : CD (In Stock)
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    ISBN: 9798200717576

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In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this twentieth anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters. This book is “a brilliant reminder for each of us to focus on the needs of those we are serving—clients, customers, colleagues" (Timothy A. Welsh, vice chair, Consumer and Business Banking, US Bancorp). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential for anyone who must advise, negotiate, or manage complex relationships with others.

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Summary

Summary

In today's fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of one's discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients.

In this twentieth anniversary edition, Maister, Green, and Galford enrich our understanding of today's society and illustrate how to be effective communicators in a digital world. Using their model of "the trust equation" they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each step—engage, listen, frame, envision, and commit—is richly described in distinct chapters.

This book is “a brilliant reminder for each of us to focus on the needs of those we are serving—clients, customers, colleagues" (Timothy A. Welsh, vice chair, Consumer and Business Banking, US Bancorp). The authors weave together anecdotes, experience, and examples of both their own and others' successes and mistakes to great effect. The Trusted Advisor is essential for anyone who must advise, negotiate, or manage complex relationships with others.

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Reviews

Author

Author Bio: Robert M. Galford

Author Bio: Robert M. Galford

Robert M. Galford is a managing partner at the Center for Executive Development. He has also taught at Columbia Business School and the Kellogg School of Management. He lives in Concord, Massachusetts.

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Author Bio: Charles H. Green

Author Bio: Charles H. Green

Charles H. Green is president of Trusted Advisor Associates, which focuses on trust-based client and customer relationships. A former consultant, he has taught in executive education programs at Columbia and Kellogg business schools. He lives in Morristown, New Jersey.

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Author Bio: David H. Maister

Author Bio: David H. Maister

David H. Maister, a leading authority on the management of professional service firms, is the author of the bestsellers Managing the Professional Service Firm, True Professionalism, and Practice What You Preach. He lives in Boston.

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Details

Details

Available Formats : CD, MP3 CD
Category: Nonfiction/Business & Economics
Runtime: 10.65
Audience: Adult
Language: English