Customer Relations
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The Compass and the Nail
Craig Wilson
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The 60 Second Sale
David V. Lorenzo
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Transform Customer Experience
Isabella Villani
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The 10 Golden Rules of Customer Service
Todd Duncan
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Excellence Wins
Horst Schulze
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AI for Marketing and Product Innovation
A.K. Pradeep
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Data Mining Techniques
Gordon S. Linoff
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The Aisles Have Eyes
Joseph Turow
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Superconsumers
Eddie Yoon
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Uncommon Service
Frances Frei
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Superfandom
Zoe Fraade-Blanar
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The Innovator's Dilemma
Clayton M. Christensen
